@Kseniiahrmanager#vacancy #iGaming #HeadofSupport #Support Job Vacancy: Head of support
Location: Cyprus, Paphos
Work type:Hybrid-office
Responsibilities:
-Team Leadership: Lead, manage, and inspire a team of customer support professionals to deliver exceptional service to online casino players.
-Operational Oversight: Ensure smooth day-to-day operations of the support team.
-Quality Assurance: Implement quality assurance programs and monitor service quality through metrics and customer feedback.
-Training and Development: Develop training programs and provide ongoing coaching to support team members .
-Performance Analysis: Analyze support metrics and KPIs to identify trends, issues, and opportunities for improvement, and implement strategies accordingly.
-Compliance: Ensure compliance with industry regulations and standards related to customer support and responsible gaming practices.
Requirements:
-Experience: 2+ years of experience in a senior management role within customer support, preferably in the online gaming or casino industry.
-Leadership Skills: Strong leadership abilities with a proven track record of building and managing high-performing teams.
-Customer Focus: Deep understanding of customer service principles and a passion for delivering exceptional customer experiences.
-Analytical Skills: Excellent analytical and problem-solving skills, with the ability to interpret data and metrics to drive operational decisions.
-Knowledge of Online Gaming: Familiarity with online casino products, services, and industry trends is highly desirable.
Location: Cyprus, Paphos
Work type:Hybrid-office
Responsibilities:
-Team Leadership: Lead, manage, and inspire a team of customer support professionals to deliver exceptional service to online casino players.
-Operational Oversight: Ensure smooth day-to-day operations of the support team.
-Quality Assurance: Implement quality assurance programs and monitor service quality through metrics and customer feedback.
-Training and Development: Develop training programs and provide ongoing coaching to support team members .
-Performance Analysis: Analyze support metrics and KPIs to identify trends, issues, and opportunities for improvement, and implement strategies accordingly.
-Compliance: Ensure compliance with industry regulations and standards related to customer support and responsible gaming practices.
Requirements:
-Experience: 2+ years of experience in a senior management role within customer support, preferably in the online gaming or casino industry.
-Leadership Skills: Strong leadership abilities with a proven track record of building and managing high-performing teams.
-Customer Focus: Deep understanding of customer service principles and a passion for delivering exceptional customer experiences.
-Analytical Skills: Excellent analytical and problem-solving skills, with the ability to interpret data and metrics to drive operational decisions.
-Knowledge of Online Gaming: Familiarity with online casino products, services, and industry trends is highly desirable.
2024-08-26 12:14:01
@NastikCeluyevaЗдравствуйте посоветуйте пожалуйста хорошего фотографа в Пафосе , спасибо
💬 ответы (1)
2024-08-25 15:28:47
@7402689505Подскажите, пожалуйста, приюты для кошек. Или места где можно забрать котиков
💬 ответы (5)
2024-08-25 21:17:41
@sgnewwayДобрый вечер! Подскажите если кто знает где возможно в частный госпиталь к кардиологу попасть сейчас в Пафосе
💬 ответы (2)
2024-08-24 19:15:37
@kudeslesДобрый вечер! Посоветуйте, пожалуйста, в Пафосе какого-нибудь мастера холодильников
💬 ответы (1)
2024-08-24 19:12:54
@InessiaaaaaДд.Подскажите в Пафосе везде одинаковые цены в аптеках или есть бюджетнее где-то?
💬 ответы (1)
2024-08-24 09:28:30
@Jigaro77Подскажите, где в Пафосе починить солнцезащитные очки? А также поменять батарейку на часах наручных? Спасибо
💬 ответы (3)
2024-08-22 12:46:32
@ItsShowTime911Доброе утро! 🌹Кто знает подскажите пожалуйста расписание муниципального бассейна для тренировки детишек. Благодарю! Всем хорошего дня! ❤️
💬 ответы (1)
2024-08-22 07:17:22
@5384119793Здравствуйте. Подскажите номер рускоговорящего такси. Или может кто то из этой групы может отвезти из Пеи до ближайшей аренды авто.
💬 ответы (1)
2024-08-22 05:29:44
Пафос - Paphos
@kitovras
@natakuri_jess
@1877721867
@1069963137
@7358855227
@julie_tretyakova
@simapav